Cancellation & Refund Policy

Prepnol sells two different kinds of thing, and they work differently. Digital items — PDF notes and test plans — reach you the moment you pay. Printed copies are packed and posted by hand.

Digital items are not refundable

PDF notes and test plans are delivered instantly and cannot be returned once they have been issued, so payments for them are not refundable. Please check the class, the medium and the format on the checkout screen before you pay.

This is not a way of keeping money for something you never received. If your download link expired before you used it, or your test plan did not unlock, that is a delivery problem and we will fix it — tell us and we will re-issue the link or the access. What we cannot do is refund a purchase that was delivered as described.

Cancelling an order

Printed copies can be cancelled at any time before the order is dispatched. Once it is in the post it can no longer be cancelled — see the next section instead.

When you cancel, the payment gateway's charge on the original payment, and the GST on that charge, are deducted from your refund. Those are costs the gateway keeps whether or not the order goes ahead, so we cannot return them. The rest of what you paid comes back to you.

The exact deduction depends on how you paid — UPI, cards and netbanking are charged at different rates. Write to us and we will tell you the exact amount for your order.

Digital items cannot be cancelled, because delivery happens at the moment of payment.

Printed copies that arrive damaged, or do not arrive

If a printed copy arrives damaged, or has not arrived within 7 days of the expected delivery date, tell us and we will send you a replacement copy. It costs you nothing — no return postage, and nothing to pay again. Photographs of a damaged parcel help but are not essential.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay — we cannot send them anywhere else. Razorpay usually takes 5–7 working days to return the money to your bank or card, and that part is outside our control.

We will confirm a refund by email when we start it.

How to ask

Write to us through the contact page with the WhatsApp number you used at checkout and, if you have it, the payment ID from your confirmation email. Those two let us find your order straight away.